1. Service Area:
   - We currently offer delivery services exclusively in selected cities in India.

2. Stock Availability:
   - Product deliveries are subject to stock availability.

3. Multiple Delivery Slots:
   - Each order may be delivered in more than one delivery slot.

4. Varied Sources:
   - Deliveries may originate from various retailers, authorized distributors, or directly from our factory.

5. Timely Delivery:
   - We make every effort to deliver products within the agreed time.

6. Customer Verification:
   - Customers are required to check and verify each product for damages, expiry dates, and quantity upon receiving the order.

7. Force Majeure:
   - H2O Paniwala shall not be responsible for non-availability, delays, or any delivery warranties due to reasons beyond our control, including general holidays, climatic conditions, labor unrest, insolvency, government decisions, operational and technical issues, epidemic or pandemic, or any other act of God constituting force majeure.

8. Empty Jar Pickup Eligibility:
   - Empty jar pickup orders are only eligible for users who have ordered a H2O Paniwala 20-litre water can from the H2O Paniwala@doorstep website and app and have paid a jar deposit online post 21st July '21.

9. Complaints and Discrepancies:
   - Customers should raise complaints regarding delivery delays or service discrepancies by providing their registered mobile number or order ID. It is recommended to include a clear screenshot of the order ID from the "My Orders" tab in the account settings.

10. Delivery to Buildings without Lift:
    - In case your building doesn't have a lift, delivery will be made either to the security gate or up to the 2nd floor only.

11. Request Timeframe:
    - Customers are eligible to raise any requests related to discrepancies in delivery updates within three days of receiving communication on their registered mobile/email. Such requests can be raised on email wecare@sspmineralwater.com. In the absence of any requests within the specified timeframe, the Company cannot proceed with order cancellation/refund/product delivery.

1. Eligibility for Returns:
   - Products may not be eligible for return under any circumstances. However, the Company may consider replacing the product after a thorough verification of the underlying concern.

2. Replacement of Defective Merchandise:
   - Defective merchandise products will be replaced within 5-6 working days after placing a request with the customer care team via email or call. To report defects, kindly send an email within 3 days of receiving the damaged product, including product pictures, to wecare@sspmineralwater.com.

3. Defective Glass Water Bottles:
   - For defective "Glass Water Bottle/s," please notify us on the day of delivery, indicating the number of damaged bottles along with product pictures to wecare@sspmineralwater.com. The refund for the damaged glass water bottle will be credited to the consumer’s account within 7 working days once the refund request is accepted by H2O Paniwala.

4. Refunds for Cancellations:
   - In the case of cancellations, refunds for pre-paid orders will be processed to the original mode of payment.

5. Free Jar Pickup Requests:
   - Free Jar pickup requests can only be placed after the completion of the subscription plan.

6. Dispute Resolution:
   - Any dispute will be investigated by our team for a maximum of six months after the purchase date or before the product expiry, whichever is earlier. Claims beyond this specified timeframe cannot be held against the Company. In rare cases, the Company may replace the product after determining the cause of concern, but refunds will not be issued.

7. Customer Feedback on Used Products:
   - Customers wishing to share experiences with used products must contact us within 1-2 days of opening the product. Upon registering such an experience, the customer is expected to retain more than 50% of the product. Our team will objectively review the case, and if the information is found legitimate, we'll issue a replacement. The Company's decision will be final in such cases. H2O Paniwala reserves the right to make policy decisions in the above cases. No additional compensation/freebies will be provided under any circumstances. Liability for any order/product is limited to the value of the order/product.

1. Access and Use:
   - Access to and use of this site is subject to the discretion of H2O Paniwala and all applicable laws.
   - Users may browse this site for personal entertainment, information, education, and communication, but it is essential to read the terms & conditions before doing so.

2. Proprietary Materials:
   - The site contains valuable trademarks, names, titles, logos, images, designs, copyrights, and other proprietary materials owned by H2O Paniwala.
   - By accessing and browsing the site, users signify acceptance of these Terms and Conditions without limitation or qualification.

3. Accuracy of Information:
   - While H2O Paniwala makes reasonable efforts to include accurate and up-to-date information on the site, it does not provide warranties or representations regarding the accuracy, correctness, or reliability of such information.
   - H2O Paniwala assumes no liability for any omission or error, including typographical errors, viruses, and technical errors in the site's content.

4. Limitation of Liability:
   - In no event shall H2O Paniwala and/or its affiliates be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including damages for loss of use, data, or profits.
   - H2O Paniwala is not responsible for any direct, incidental, consequential, indirect, or punitive damage arising from the access to or use of the site or downloading any material, data, text, image, video, or audio from the site.

5. Force Majeure:
   - H2O Paniwala shall not be responsible for non-availability, delay, or any delivery warranties of products due to various reasons beyond its control, constituting force majeure.

6. Empty Jar Pickup:
   - Empty jar pickup orders are eligible for users who have ordered a H2O Paniwala 20-litre water can from the H2O Paniwala@doorstep website and app and have paid a jar deposit online post 21st July '21.

7. Complaints and Discrepancies:
   - Customers should raise complaints regarding delivery delays or service discrepancies by providing their registered mobile number or order ID.
   - It is recommended to include a clear screenshot of the order ID from the "My Orders" tab in the account settings.

8. Building Without Lift:
   - In case a building doesn't have a lift, delivery will be made either to the security gate or up to the 2nd floor only.

9. Request Timeframe:
   - Customers can raise requests related to discrepancies in delivery updates within three days of receiving communication on their registered mobile/email.
   - Requests can be raised on email wecare@sspmineralwater.com. In the absence of requests in the specified timeframe, the Company cannot proceed with order cancellation/refund/product delivery.

COPYRIGHT AND TRADEMARK NOTICE:

10. Intellectual Property:
   - H2O Paniwala is the owner and/or authorized user of all trademarks, service marks, design marks, copyrights, and other intellectual property appearing on the site.
   - Any use or reproduction of the Intellectual Property is prohibited without explicit authorization.

11. Use of Materials:
   - Materials on the site are either copyrighted properties of H2O Paniwala or third parties. Users may download one single hard copy for non-commercial, personal use only, provided copyright notices are retained.
   - Unauthorized use of the materials is strictly prohibited and is a violation of H2O Paniwala's rights.

12. Trademarks:
   - Trademarks displayed on the site are registered and/or pending registration in the name of H2O Paniwala or used under license by its affiliates. Misuse is strictly prohibited.

TERMS OF SERVICE

13. Agreement:
   - By visiting, using the site, and registering, users signify acceptance of the terms and conditions.
   - If registering on behalf of an entity, the individual represents authorized acceptance of the terms.

14. Modification of Terms:
   - Terms and conditions may change at any time without advance notice.
   - Continued use after any change implies acceptance of the modified terms.

15. Payment Terms:
   - Prices are quoted on the website, inclusive of Goods and Service Tax.
   - Merchandise Products are available on pre-paid payment terms.

16. Account Closure:
   - Users can request account closure through the website, initiated within 48 hours. Closure will be completed upon pick-up of the empty jar.

17. Confidential Information:
   - Neither party shall disclose Confidential Information without authorization.
   - Passwords and access information must be kept confidential.

18. Applicable Laws and Jurisdiction:
   - The agreement is governed by Indian law, subject to the jurisdiction of courts in Mumbai, India.
   - Disputes shall be settled through mutual consultation, and unresolved disputes referred to the competent courts in Mumbai.

19. Entire Agreement:
   - These Terms of Use, including the Privacy Policy, constitute the entire agreement between users and H2O Paniwala, superseding prior promises, representations, and agreements.

This summary is for convenience purposes only and does not replace the full text of the terms and conditions. Users are encouraged to refer to the complete terms for a comprehensive understanding.